Return and Refund Policy

Last updated: July 09, 2021

Firstly, Thank you for supporting ExtractTable with the purchase.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TWIPPY TECHNOLOGIES PRIVATE LIMITED, III-145-B-3, Madanapalle, Andhra Pradesh - 517325.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to ExtractTable, accessible from https://imagetoexcel.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email at brain@extracttable.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a complete refund, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are unused

The following Goods can be eligible for instore credits:

• If the output from the service on "Good Quality" inputs is less than 60% character accuracy and less than 60% of Layout accuracy, the credits used on that particular input will be credited back to the API Key.

Criteria to classify inputs as "Good Quality"

1. The maximum user input, image or a PDF page, dimension should be 2000 x 2000 pixels
2. There is at least 4 pixel difference gap in between each row
3. The font size of the content is at least 8 points
4. The input is computer-generated, not scan or camera outputs

We reserve the right to refuse returns of Goods that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods recieved on discounts and promotions cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible to contact the team through email at refunds@extracttable.com

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email: refunds@extracttable.com